Hiya Joan,
Welcome to planDisney! How magical that you spent Christmas at the Most Magical Place on Earth! I hope it was incredible and that you had the most fantastic time. I’m also super glad you had so many memories from your time together as a family through
Memory Maker. Let’s see if I can help you get your precious memories!
First, unfortunately, the feature to add borders and stickers is currently unavailable. I’m not sure if and when this may return, but for the time being, you won’t be able to add any of these fun additions to your photos through the My Disney Experience mobile app. I wish I had better news for you about this! Luckily, I do have a way to help you download all of your
PhotoPass photos at once. To do so, you should access your My Disney Experience account on the website.
1. Log in to your
My Disney Experience account.
2. Scroll to “My Photos,” redirecting you to the Disney PhotoPass website.
3. In the top corner of each photo, you should see a grey circle.
4. Click the circle on one of the photos, and it should turn green.
5. A small box should appear on your screen that says “Cancel” and “Download.”
6. Under “Download,” there should be an option to ‘Select all visible media.”
7. Click that, and all your images should be selected for download (you should see the small circles turn green on all of your photos).
8. Click “download,” and there you go!
I hope this was helpful, Joan! Please come back and see us if you need anything else! Before I let you go, don’t forget to download your photos before they expire 45 days after they were initially taken.
Happy Planning,
Ashley F.