Overview Shot of Disneyland
  • On Oct 31, 2021
    Leticia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, My boyfriend and I both bought our magic key passes at the same time separately. I received my welcome package but he has not received his yet. We both have the same address. Is there a way we are able to track the package?

    Hey Leticia!
    Welcome to planDisney!
    I hope that you and your boyfriend have been enjoying your Magic Keys to the Happiest Place on Earth. I can’t wait to visit Disneyland Park and Disney California Adventure Park during Holidays at the Disneyland Resort. All the fun begins this weekend which means that all the amazing seasonal food will make its way to the parks. I am really excited for the Disney Festival of Holidays and can’t wait to try it all!
    Like you mentioned, guests who purchased Magic Keys within the first 66 days that they were available will receive a special welcome package. I am sorry to hear that your boyfriend has not received his welcome package yet. There were some delays but those packages have started to go out in the last two weeks. Even if guests purchased their Magic Keys on the same day and live at the same address, it doesn't necessarily mean that they will be shipped on the same day. There isn’t a way to track your package but it should be coming soon. 
    Well Leticia, feel free to check in with us at a later date.
    Remember, always believe in the Magic!
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Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop and use fastpasses like a pro! Learn More About Andres

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