Coco with Mickey's Philarmagic
  • On Jan 12, 2022
    Eryn from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello In Feb 2020, I purchased the Canadian offer 5-day Park Hopper with MaxPass for all 5 days. I am finally coming May 2022! Since there is no longer MaxPass, will the Genie + be added to my ticket automatically? Thank you

    Hello there, Eryn,

    Hurray! I’m so happy you are finally able to make your way back to The Happiest Place on Earth! Your springtime visit will be wonderful.

    Some theme park tickets purchased before the current phased reopening of the Disneyland Resort may have included the now-retired Disney MaxPass service. In such cases, there are available options for converting the MaxPass entitlement. The best thing to start with is to either send an email message or call the Tickets phone line to submit an inquiry. If you do happen to begin using your unmodified tickets before contacting Disney, you can visit a Main Entrance Ticket Booth to discuss options. One possibility in such cases is to have the MaxPass portion of the theme park tickets refunded in the form of a Disney Gift Card.

    Tony’s Tip: Tickets that do not include the Disney Genie+ entitlement at the time of purchase may have that benefit purchased and added to them on a day-by-day basis. A new feature included with Genie+ is called Audio Tales. Audio Tales, accessed from within the Disneyland app, include background details on many of your favorite attractions and lands as well as tips for enjoying your visit to the Disneyland resort. 

    I hope you have a magical visit to The Happiest Place on Earth, Eryn. If you have any more questions as you plan for your vacation, please don’t hesitate to return to planDisney.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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