EPCOT; Mother and Son; Spaceship Earth
  • On May 16, 2015
    Sara from MN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I am trying to get my family set up with My Disney Experience, sharing 2 reservations. My mom tried to set up a M.D.E account for my dad, and now she cannot find it. It tells her he already has an account. How do we reset his information?

    Hi Sara!

    Welcome to the Disney Parks Moms Panel and thank you for asking us your vacation planning question. My Disney Experience is such a wonderful and convenient way to keep track of all of your trip plans, but even "experts" like myself run into occasional problems. Not too long ago, I somehow created a duplicate account and it was a complete headache until I reached the lovely Cast Members at the Online Support Help Desk. They were able to look up my email, find the problem and help me out with everything. I definitely recommend giving them a call at (407) 939-4357.

    Please let us know if there is anything else we are able to assist you with, Sara, and have a fantastic vacation. 

    Magical Wishes,

thumbnail image for Lauren

Meet the Panelist: Lauren, Colorado

Hi-ya, Pals! I'm Lauren, a wife and mother of three who's enjoyed many special occasions at Walt Disney World Resort with my family and friends. From graduations to birthdays, and even our Fairy Tale Honeymoon we’ve loved celebrating at the most Magical Place on Earth. I now have pre-teens who check wait times in the My Disney Experience App just for fun, so I look for any excuse to return "home" often and would love to help you plan a little extra Pixie Dust for your next magical adventure. Learn More About Lauren

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.