• On Feb 12, 2016
    Rachel from BC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I just returned home with my family from Disneyland. I am trying to process my pictures from my Disney photopass. My number for the Hyperspace Mountain ride isn't working. Does that mean that ride doesn't qualify to download

    Hello Rachel! 

    Thanks so much for stopping by the Disney Parks Moms Panel! I hope you are having a magical week!

    I’m so sorry your photo from Hyperspace Mountain isn’t showing in your Disney PhotoPass account. The Cast Members at Disneyland Resort may be able to help you recover that image. There is a Lost Disney PhotoPass Form that you can fill out and someone will get back to you if they can locate your images. I once lost the PhotoPass card that had images of my son and I in front of Sleeping Beauty’s Castle and within a few days they were able to find them and link them to my account. There is no guarantee that they will find them, but I’m hoping with a little help and pixie dust you will be able to enjoy your photo! 

    I hope this helps and let me know if you have any other questions as you plan your visit!

    See you real soon!
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Meet the Panelist: Emily, Colorado

I’m a wife and mom to three boys, ages 15, 10 and 6. My youngest is autistic so I love helping other special needs families plan Disney vacations and show them that they, too, can have a magical time together. In addition to being a total Disney fanatic, I am also a blogger who enjoys fashion, shopping and knitting. Learn More About Emily

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