• On May 12, 2020
    Susana from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I recently bought my daughter a mickey mouse watch at Emporium, back in February. The decorative mickey inside the watch fell off and now the minute and hour hands wont move. Can Disney fix the watch? She didnt have for a month when a broke.

    Hello Susana!

    Welcome to the Disney Parks Moms Panel! I hope you had a magical trip back in February and created a lot of wonderful memories!

    The Emporium on Main Street U.S.A. is one of my favorite places to shop at the Disneyland Resort! It’s always fun to bring some of the magic home and I’m so sorry to hear that your experience with your daughter’s watch was less than magical! 

    You’ll be happy to hear that there is a department for when things like this happen. Sometimes a guest might get home and find something wrong or missing with the item that they purchased. It sounds like your daughter’s watch may fall into this category. You can call Disney Merchandising at 877-560-6477 and they’ll be happy to help. Phone numbers can change at any time but at the time of this writing this is where you need to call. If you could have the item number or receipt, your debit or credit card that you paid with (If applicable) and the location where you purchased the item, readily available when calling, it will make things much easier for you.

    Well Susana, I hope you found this information useful and that you are able to get some Pixie Dust for your daughter.

    Remember, always believe in the magic!

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Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop like a pro! Learn More About Andres

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