• On Sep 20, 2017
    Alison from TN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I pre-purchased memory maker for our Oct. trip. It shows up if I log on the computer but does not show up on the app. I called and was told it won't show up until pictures are taken. Do I need to do anything before our trip?

    Say Cheese, Alison!

    Welcome to the Disney Parks Moms Panel. Thank you for sending us your excellent question about Memory Maker!

    I am thrilled to learn that you have purchased Memory Maker in advance of your upcoming trip. By doing so, you have locked in the advance purchase price on one of the most invaluable Walt Disney World Resort services! Memory Maker is the one Walt Disney World Resort vacation “add-on” I recommend all Guests purchase. Some of my most memorable and special Walt Disney World Resort memories were captured forever thanks to Memory Maker.

    The Cast Member you spoke to is correct. You will not see your Memory Maker entitlement in the My Disney Experience mobile app until you begin capturing memories at Walt Disney World Resort.

    The only things you need to do in advance of your vacation are:

    Practice your “picture perfect” poses.
    Learn to “say cheese!” on command.
    Choose your most magical outfits.

    You do not need to do anything else in order to prepare your Disney Account to accept all of the Disney PhotoPass pictures and videos associated to your Memory Maker entitlement.

    Alison, I hope I have helped answer your question. If you have any other questions or require further clarification, please visit the Disney Parks Moms Panel again.

    Wishing you Many Magical Memories,

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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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