Lookout Cay
  • On Oct 5, 2024
    Dorothy from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I am planning a May 2025 cruise that stops at both private islands. My husband has a heart condition that prevents him from walking far. He uses a walker at times. My question is is there shuttles or carts that can drive him to and from the ship?

    Hello there, Dorothy!  Welcome to planDisney!  Thank you for sailing by with your question. 

    This past summer, my family and I took a cruise that stopped at Disney Castaway Cay and Disney Lookout Cay at Lighthouse Pointe and had a wonderful time at both.  For the initial walk from the ship to the first tram stop at Disney Lookout Cay at Lighthouse Pointe, we arranged for my mother to be driven on a golf cart by stopping by Guest Services in advance of that port stop.  We gave them a time that we would have her at the gangway.   The elevators can get full because everyone is trying to debark, so take that into account when planning your day since your husband may not be able to take the stairs down.  We waited for her to arrive at the first tram stop before getting on another tram to spend the day at the family beach.  The distance from the ship to the tram stop on Disney Castaway Cay is much shorter.  There are some golf carts, so when you stop by Guest Services, I suggest asking for assistance from both locations.

    If you think you will need additional services, take a look at the Special Services Request form.  If your husband needs a wheelchair or has medical equipment, this form will provide those details to Disney Cruise Line so they can prepare for your arrival.  While all requests can't be guaranteed, they will do their best to accommodate you.

    Dorothy, if you have any other questions, please come back to visit us at planDisney.  We are always happy to assist Guests.

    Adventure is out there!
    JoVonn
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Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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