Pluto with children on Main Street
  • On Aug 27, 2019
    Andrew from Lancashire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello, I live in the U.K. an I have just bought my first annual pass (Platinum plus) I know it comes with memory maker but on the MDE web page and app it’s not showing a memory maker in the tab for my ticket just the MM for my families U.K. ultimate ticket

    Hi Andrew!

    Welcome back to the Disney Parks Moms Panel.

    I love using Memory Maker - there are so many PhotoPass Photographers around the parks, at select character dining locations and some attractions.  There are also some really cool new Magic Shots which add magical enhancements to your photos that you will not see until you view your photos!   I also recommend visiting one of the PhotoPass Service Studios - either at Disney Springs or in Fantasyland at Magic Kingdom Park - for an individual photo session where you can choose the background of your pictures and enjoy some creative special effects (all included with Memory Maker).  Using My Disney Experience can really enhance our holiday by keeping all our plans in one place, and enabling us to make dining and Fastpass+ reservations, view our PhotoPass pictures and videos, order our MagicBands and connect Family & Friends to our account in order for us to link our reservations.  As you know, details of our park tickets will be listed too.  Your Disney Platinum Plus Pass does include Disney PhotoPass downloads, even if it is not listed separately under Tickets tab.  I would recommend calling this freephone UK number 0800 028 0778 (daily, from noon in the UK until 10.00pm) to discuss this with the Technical Support team as they will need to speak with you personally and will require details of your Disney Platinum Plus Pass. 

    Please come back and visit us if you have any further questions.  We will be happy to help you plan your magical holiday to Walt Disney World, and keep your eye on the Disney Parks Blog for all the latest news and updates on events that may be happening during your visit.

    ~ Sue
thumbnail image for Susan

Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of the 2012 Walt Disney World Moms Panel. I love visiting Walt Disney World and I look forward to answering your questions when you are planning your magical vacation to Walt Disney World. Learn More About Susan

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