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  • On Feb 17, 2023
    Lisa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello- I have an injury and have a hard time waiting in line. How do I go about getting a special accommodation for this? Also-my family has already purchased genie plus. Can I join them in the genie line if I’m disabled without purchasing genie?

    Hello, Lisa! Welcome to planDisney. 

    You will be happy to hear that the Disneyland Resort offers Disability Access Service (DAS) to Guests visiting the Theme Parks. 

    There are two ways that you can register for DAS:

    1. Pre-register online via live video chat with a Cast Member. Please note that all park visits must be within 30 to 2 days of the live chat. 
    2. Register in person at City Hall, or any Guest Relations location. 
    If you decide to register in person, I can tell you from second-hand experience that the registration process is swift and easy! And if you decide to pre-register, that would save you some time on the day of your visit.

    Through DAS, you (and five additional guests) qualify for booking up to 2 one-hour return windows per day for select experiences. If you have also purchased Disney Genie+ for yourself, DAS can be used in conjunction with the Genie+ service and Individual Lightning Lane purchases. 

    Lisa, if you have additional questions regarding DAS, feel free to call Disability Services at (407) 560-2547, or send an email to disability.services@disneyland.com. 

    You are also welcome to come back and visit us here at planDisney, Lisa! I wish you and your family the happiest visit to the Happiest Place on Earth.

    Your Pal,
    Alejandra
thumbnail image for Alejandra

Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disneyland Resort with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

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