Couple enjoying drinks at the Bayou on the Wish
  • On Feb 5, 2024
    Zachary from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I am having trouble linking my cruise reservation to my app. My wife was able to successfully access her, but I am unable to access mine when I enter in the correct information. What should I do?

    Hello and welcome to planDisney Zachary! I understand your frustration because the same thing has happened to me.  

    I suggest making sure you have the most updated version of the Disney Cruise Line Navigator app.  I have even had to uninstall and then re-install the app.  If you do these steps and the information you input matches what is on your reservation, and you still have issues, the next step would be to contact Disney Cruise Line directly for support.  

    Once your reservation is linked, you can make payments and complete Online Check-In before your cruise.  The Disney Cruise Line Navigator app will be your guide to all the daily activities and rotational dining schedule once onboard.  You will also be able to chat with your wife and others in your travel party using the Onboard Chat feature.  

    I hope that you can get your reservation linked in your app soon.  If you have any other questions, sail back to planDisney, and we will be happy to help.

    Adventure is out there!
    JoVonn

thumbnail image for JoVonn

Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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