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  • On Mar 30, 2022
    Lisa from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I had bought tickets and made a reservation, I downloaded the app for ease on our visit day, but now my tickets and reservation are not showing anywhere! I’ve been charged for the tickets, I reserved the day, but now I’m not seeing anything.

    Hi Lisa, and welcome to planDisney!

    I am so sorry to hear that you cannot see your tickets and your reservations in the My Disney Experience app. I can certainly understand how frustrating that can be, especially when you are looking forward to your Walt Disney World Resort vacation and do not want any issues. 

    I have had a similar issue that has happened to me where I was unable to see my reservation. Luckily, everything was still intact, and things worked out. On one occasion, I was able to access my reservation using my computer via the My Disney Experience website instead of using the My Disney Experience mobile app on my smartphone. If you continue to have issues, I suggest contacting Disney Resort Hotel Reservations at (407) 939-1936 and speaking with a cast member to ensure that your reservations are still in place, which I am sure they are. Best of luck!

    We are here to help if you have further questions. 

    Have a magical day!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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