Photo of the exterios of the France Pavillion in Epcot
  • On Mar 4, 2022
    Arthur from Minas Gerais Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello… I bought a ticket that says “ This is not your ticket. You must still visit Will Call.” When I try to link it with my account using the App, it tells me to go to the website, but when I do I get an error message as well.

    Hiya, Arthur! Welcome to planDisney, and thank you so much for stopping by with your question for us.

    At this time, Will-Call ticket numbers are unable to be linked via the My Disney Experience mobile app, which is why you've been prompted to head over to the Walt Disney World Resort website to get it done. 

    In order for you to input your Will-Call reservation number and get your Theme Park tickets, you'll need to navigate to the website, hover over the My Disney Experience tab, and click on My Plans. Once here, scroll down just a bit until you see the Park Tickets option, and click on Link Tickets. You should immediately see a blank field where you'll be able to input your Will Call Confirmation Number or Ticket ID for up to 10 Tickets or Passes. 

    If this is still showing up as an error on your end, I encourage you to clear the cache on your laptop or desktop computer, and if that's still not working, you could try switching to a different browser

    Your final option would be to contact a Cast Member through the chat box in your My Disney Experience mobile app, or by calling (11) 4700-2835. Any of these options will work just the same, but I recommend chatting with a Cast Member in order to avoid holding on the phone for a long time. 

    Please don't hesitate to come back and ask us any other questions you might have in English or Portuguese, Arthur! We are always more than happy to help. 

    See you real soon,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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