Hey Howdy Hey Cindy and welcome to planDisney!
Cindy, I am so sorry to hear that you will have to cancel your trip to Walt Disney World Resort. This process can be done online through your
My Disney Experience account so let's walk through these steps.
From your My Disney Experience account, go to your "My Plans" section. Scroll down to the "My Plans, Reservations and Tickets" section. On the far right, you should see an option to "Cancel Reservation" or "Modify Reservation". From there you should be able to follow the prompts and have this reservation canceled. If you do not see these options, there may also be a brief wording that you have to call a number provided to get this taken care of. If you did want to speak to a Cast Member for this, you also have the option to
call Disney at (407) 939-1936.
I am sending healthy and healing thoughts your way and I hope things work out for you and your party. If we can be of further assistance let us know.
Have a Magical Day,
Nick