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  • On Feb 18, 2022
    Cindy from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. With a heavy heart I need to cancel my reservation. We have an illness. Can you help me with this?

    Hey Howdy Hey Cindy and welcome to planDisney!

    Cindy, I am so sorry to hear that you will have to cancel your trip to Walt Disney World Resort. This process can be done online through your My Disney Experience account so let's walk through these steps. 

    From your My Disney Experience account, go to your "My Plans" section. Scroll down to the "My Plans, Reservations and Tickets" section. On the far right, you should see an option to "Cancel Reservation" or "Modify Reservation". From there you should be able to follow the prompts and have this reservation canceled. If you do not see these options, there may also be a brief wording that you have to call a number provided to get this taken care of. If you did want to speak to a Cast Member for this, you also have the option to call Disney at (407) 939-1936. 

    I am sending healthy and healing thoughts your way and I hope things work out for you and your party. If we can be of further assistance let us know. 

    Have a Magical Day, 

    Nick 
thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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