• On Jul 29, 2021
    Jeff from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are hearing that Bell Services will no longer transfer ‘perishable’ items for split stays. Please define- is that all items or just those that require refrigeration? What if those items are in a cooler - can that be transferred? Thanks you.

    Hello there, Jeff! From one Ohioan to another, welcome to planDisney! I am so glad that you stopped by to chat with us ahead of your next Walt Disney World vacation!

    As you have now heard, Bell Services has announced that they will no longer transfer perishable items. This is specifically due to the difficulty of keeping them at the proper temperatures while in transit, as transit times can be up to 4 or more hours. However, refrigerated storage still exists at each Disney Resort Hotel, and items can be kept cold before your arrival (for example, deliveries made to the Resort the day you check-in). 

    Your idea to pack your perishables in a cooler may be a perfect one! Just be sure that you plan so that items will remain cold as long as you need them to. I recommend a hard-sided cooler if at all possible. Of course, Bell Services would not be responsible for any items that may spoil during transit. Also, please know that Bell Services may refuse to transfer items, as the policy is always changing. Please discuss this in advance with the Bell Services department of your Resort Hotel!

    Alternatively, you can choose to transport your own cooler of perishable items to your next Resort Hotel and ask that they be held there, in refrigerated storage, until your Resort Hotel Room is available! As a reminder, a $6 per package handling fee will apply to all packages received through the Front Desk or delivered to your Disney Resort Hotel room. If you prefer to avoid this charge or receive your items as soon as possible, I recommend stopping by Bell Services to retrieve them yourself as soon as you arrive at your next Resort Hotel!

    Jeff, I hope that this information helps you continue to make your magical vacation plans! A “split stay” obviously has many moving parts, but it will be so worth it in the end when you can experience that Disney magic we all know and love for multiple vantage points! How amazing! Please know that we are always here for you to help brainstorm or troubleshoot any of your Disney plans and dreams. It would be our pleasure to see you back here very soon!

    Wishing you many magical memories,
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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