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Mom and Daughter at Disney's Polynesian Village Resort Room
  • On Nov 22, 2012
    Michelle from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I had heard somewhere that merchandise services at the parks can help you get items you might have forgotten when you were visiting or can arrange to send to you! Would you be able to pass on that information if available. Thanks!

    Hi Michelle!

    Thanks so much for visiting me!
    I'm more than happy to help you out with your question.

    In order to find that special item that you forgot to pick up on your last visit, simply contact Merchandise Guest Services. A Cast Member there will help to locate the item you're in search of, let you know its availability, price and shipping cost. If you decide to go ahead and purchase, the parcel will be delivered right to your home. As far cross-border shipping goes, it's very reasonable too which is an added bonus for us Canadians!

    You can reach a Merchandise Guest Services Cast Member toll-free by phone at 1-877-560-6477 or by email at merchandiseguestservices@disney.go.com

    I hope that this information is helpful to you and that you have success in tracking down that special item that you're after!

    Hope to hear from you again soon Michelle.
    Have a Magical day!

    Kirsten
thumbnail image for Kirsten

Meet the Panelist: Kirsten, Ontario

I'm a Canadian stay at home mom with 2 great kids. I've loved Walt Disney World since my own first trip at age 7. Now, my husband and I enjoy creating Disney vacation experiences with our children as often as possible. Each new visit is unique and Magical! Learn More About Kirsten

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