• On Aug 18, 2021
    Hanna from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Heading to WDW in October 2021 and staying on property. Will we be able to send merch purchases to our resort hotel room like in the past?

    Hi Hanna,

    Welcome to planDisney! I am delighted to see that you have an upcoming visit to the Walt Disney World Resort planned!

    Well, you have picked a most wonderful time of year to visit as we prepare for The World's Most Magical Celebration. At this time, Merchandise Delivery and Package Pick-up are paused and I do not yet have definitive news on its return in time for your visit. Since these features have been unavailable on our last few visits, we had items shipped back home. I have to say that I had my doubts when we first used the shipping services, but our recent experience has been fantastic. Our items have often arrived before we arrived back home.

    Keep an eye on the operational updates to see if these services return in time for your visit. In the meantime, I would plan to ship purchases back home. We were able to ship from the stores where we made the purchases. And, we even shipped a gift to my sister-in-law on our last visit in July. If you decide to ship, just ask a Cast Member if it is available where you make the purchase.

    As you prepare for your visit, I do hope you made some advanced dining reservations. On our most recent visits, we have been so glad that we made dining reservations. On a few days, we did use Mobile Food & Beverage Ordering. It was fairly easy to use but I learned to check the arrival times at least an hour before we wanted to eat just to be sure the restaurant was not super delayed with orders. Make sure you have the My Disney Experience Mobile App downloaded so that you can also do Mobile Dine Check-in and use Disney Genie service.

    Hanna, I am sending a little extra pixie dust hoping that you will be able to shop and ship! We are so excited to welcome you to the magic. Be sure to check out your matching t-shirt options at shopDisney!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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