Cinderella Castle 50th Day
  • On Apr 10, 2023
    Michael from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, heading back after a 12 year absence! When we call in advance for the 2 reservations, will we be given the 1 hour time slot for each at the time of the call? Or when are we provided the time that is assigned? Thank you in advance!

    Hi, Michael!  Welcome to planDisney, and welcome back to Walt Disney World Resort!

    How exciting that you'll be visiting The Most Magical Place on Earth for the first time in forever!  A lot has changed over the past 12 years, and I think you're going to have an amazing vacation filled with lots of magical new experiences.  It sounds to me like you're asking about booking DAS Advance experiences.  I would be happy to explain more about the Disability Access Service (DAS) program.

    Disability Access Service (DAS) is an accommodation intended for Guests who, due to a disability, cannot tolerate waiting in a traditional queue environment.  If you or a member of your travel party has a disability that makes waiting in a queue difficult, you can discuss your situation with a Cast Member to see if DAS would be a good fit for your specific needs.  You can speak to a Cast Member at Guest Relations about registering for DAS once you arrive at one of the Walt Disney World theme parks, or if you would prefer to pre-register for DAS, you may do so 2 to 30 days before your theme park visit.  This DAS pre-registration takes place via a live video chat with a Cast Member.

    You can click on this link to learn more about the DAS pre-registration process.  After reading through the information, you'll come to a "Terms and Conditions" button that you must click on to review and accept the Terms and Conditions.  Once you have done this, scroll down a bit further and you will see a button that says "Request Live Video Chat."  When you click on this button, you will be redirected to a chat window.  Please be aware that the wait to be connected with a Cast Member for your video chat can be quite long, so you'll want to plan accordingly.  It is also worth mentioning that if you are registering another person in your travel party for DAS, that person will need to be present with you during the video chat.

    If you pre-register for DAS using the video chat, you will also have the opportunity to select two DAS Advance experiences per day, based on availability.  The Cast Member you are working with will be able to tell you which attractions they were able to book for you and at what times.  Once they are booked, you can also view these DAS Advance selections in the "Future Plans" section of your My Disney Experience mobile app.  These DAS Advance experiences are in addition to DAS ride return times that you will be able to make once you are at the theme parks.  Please be advised that only Guests who pre-register for DAS via video chat will be able to book the DAS Advance selections.  These experiences are not available when you register for DAS in person during your park visit.

    Michael, I hope this information helps to answer your question.  If I misinterpreted what you were asking, or if you have questions about any other aspect of your vacation, please visit us at planDisney again.

    Have a magical day!
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

Related Video

  • thumbnail image for First Timers at Walt Disney World | planDisney Podcast - Season 2 Episode 2 Full Episode

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.