Hello Coleen,
Thanks for bringing your question to planDisney!
It's great to see that you are making your theme park reservations to visit the Walt Disney World Resort theme parks.
When you make a theme park reservation with the
Disney Park Pass system, it's helpful to know that there isn't a feature to modify reservations. If you need to make a change to a theme park reservation you've made, the steps you would want to take are to cancel your existing reservation and then book a new reservation using the Disney Park Pass system. It's a good idea to check the
Theme Park Reservation Availability calendar before you look to cancel existing reservations and make new ones.
I'm sorry to hear that you're having trouble with making the theme park reservations you'd like to make. While I don't know the details of the issue you are seeing, I can offer a few quick tips that could be helpful.
You might have already checked for these items, but you'll want to make sure that everyone for whom you are wanting to make a theme park reservation is appearing as expected on your
Family & Friends list. The Family & Friends List is what the Disney Park Pass system displays to let you
create your party for theme park reservations.
One other item you'll want to check is that each Guest in your party has valid theme park admission assigned to them. You can check the
My Plans, Reservations and Tickets area in your My Disney Experience account to see that all the theme park tickets linked to your account are assigned as expected.
I'm hopeful that these tips help you with your theme park reservations. You can reach out to the Walt Disney World Resort Internet Help Desk at (407) 939-4357 if you feel you still need some assistance. You can also
chat with the Cast Members for assistance.
Coleen, here's wishing you a wonderful Walt Disney World Resort stay!
Jerry