Sleeping Beauty Castle
  • On Apr 15, 2021
    Darleene from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am having so much trouble linking my passports to the Disney app. Can someone help. I’ve tried calling member services. I’ve tried chatting. I even tried asking Disney staff in downtown Disney

    Hi, Darleene!

    Welcome, and thank you for sending your question to planDisney. I’m so sorry to hear you’re having a difficult time linking your theme park tickets to the Disneyland mobile app!

    I’m not sure exactly what type of theme park tickets you have, or if you are a Legacy Passholder, but the process of linking them to your account is the same. Open the Disneyland mobile app and tap on the three horizontal lines near the bottom right of the screen to reach the main menu. Select "Tickets and Passes" near the upper corner of this screen to display any tickets or passes that were already linked. If there are none, tap the plus symbol and then select “Link Tickets & Passes.” You can enter the number manually or scan the bar code for each ticket with your phone’s camera. Once the tickets are added in your app, you should be able to see the person each ticket or pass is assigned to and its expiration date. If you follow these steps and are still unable to link your tickets, I recommend calling the resort’s ticket helpline at (714) 781-4636 to speak with a Cast Member who can assist you further.

    Keep in mind that you may not be able to locate your linked tickets under the “My Disneyland” tab when logged into your account on, although there is an option to link tickets via the website. However, if you linked them either online or in the app and you do see them in the “Tickets and Passes” section of the Disneyland app, then they were indeed successfully linked!

    I hope this helps you, Darleene, and that you’re well on your way to planning a pixie-dusted visit to the Happiest Place on Earth!

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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