Welcome to planDisney, Allison.
My family and I visited Walt Disney World last June and we had a brilliant time. Make sure you experience the
EPCOT Internation Flower & Garden Festival. You'll be in awe of all the blooming gardens around World Showcase and the delightful topiaries of beloved Disney characters. Also, don't miss all the EARidescent excitement that's happening for
The World's Most Magical Celebration. My personal favorites were
Remy's Ratatouille Adventure,
Disney KiteTails,
Harmonious, and the
Beacons of Magic displays. I'm so excited for you!
But before we go any further, I see you're having problems locating your reservation. Oh, bother! I'm sorry about that, Allison. In the words of Alice, “It would be so nice if something made sense for a change.” Let's try and figure out a solution!
Open the
My Disney Experience Mobile App and click the menu button in the bottom right corner. Tap "Future Plans" and you should find any upcoming Theme Park reservations, Disney Resort Hotel stays, and/or dining reservations.
If you don't see what you're looking for, then try locating the confirmation email that you received when you made your reservation. Each time you make a reservation (whether it be for a Theme Park, Disney Resort, or restaurant) you will receive a confirmation email from Disney. That email will contain the relevant ID or confirmation numbers you'll need to link your reservations to your account. To link your reservations, simply go back to "Future Plans" and tap "Link to Account." The rest is fairly straightforward.
If you're still having problems, then I'd suggest
calling Disney and speaking directly to a Cast Member. They should be able to wave their magic wand and figure out what the issue is.
I hope that is helpful, Allison! Thanks for stopping by planDisney.
ChEARS,
Mike