• On Nov 19, 2021
    Sue from MN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am having problems adding Genie+ to my app. for my already purchased park passes for December? What can I do? This is for Walt Disney World.

    Hello, Sue! Welcome to planDisney, and thanks for stopping by to see us! I see you’ll be celebrating the holidays at Walt Disney World -- how exciting! You’ll certainly be among the first to experience Disney Genie and Disney Genie+, which are now available for any Walt Disney World Theme Park Guest! If you’ve made Park Pass Reservations already, then that means you have Theme Park Tickets linked within your My Disney Experience Account. In this case, the option for adding Disney Genie+ to your days is to do so each morning you plan to visit a Theme Park. For example, if you plan to visit Magic Kingdom Park on December 27th, provided that you have a valid Park Pass Reservation for that date, you will be able to purchase one-day access to Disney Genie+ that morning! For Disney Resort Hotel Guests, this purchase can be made starting at 7 am, and for off-property Guests, it can be done at the time of Theme Park opening. This way, you have the flexibility of only using Disney Genie+ on days you wish to! In the future, you will be able to add Disney Genie+ to the entire length of your Theme Park Ticket upon purchase. Luckily, this is not a requirement, and you can enjoy access just the same! Pro tip: make sure to update your My Disney Experience Mobile app to the latest version, and bring a backup battery charger along for the ride!

    Sue, I hope that this information helps you continue to plan for your next Disney vacation! Please know that we are here for you every step of the way, so do not hesitate to come back and see us anytime we can help! 

    Wishing you many magical memories,

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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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