• On Nov 16, 2021
    Kimberly from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am having issues trying to send invitations to my friends in the app. I need to have the plans that I have made for this family so they can get to the park when they get here. I can only send one invitation for one person. Help.

    Hi, there!

     Welcome to planDisney, Kimberly. I'm so glad you stopped by! Let's get you ready for your upcoming visit to the Walt Disney World Resort. 

     It sounds like you're having trouble adding Guests to your Family & Friends list on the My Disney Experience mobile app. As Winnie the Pooh would say, "Oh, bother!" My first suggestion is to try sending invitations to join your Family & Friends list using your My Disney Experience account online. Start by logging in to your My Disney Experience account on the Walt Disney World Resort website. Hover over the My Disney Experience tab on the homepage and select "My Family & Friends" from the drop-down menu that appears. Scroll down the page and click on "Add a Guest." Follow the prompts to send an invitation to your friends to connect through Family & Friends. Once they accept the invitation, you'll be able to plan and change activities for each other. If trying to connect online doesn't work, not to fret! I recommend calling the My Disney Experience Team at (407) 939-4357. A friendly Cast Member there will be happy to assist you! I once had difficulty getting everyone in my extended family of 14 connected through Family & Friends, and a Cast Member was able to access my account and manually link everyone for me over the phone. It was such a relief!

     Have you heard about Disney Genie Service? This new, complimentary feature on the My Disney Experience mobile app is designed to optimize your time and maximize your fun in the theme parks. Be sure to check it out!

     I hope this was helpful, Kimberly. I'm wishing you and your friends a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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