Father and son walking through BOG
  • On Sep 24, 2020
    Christian from FL Asked

    Having issues with reserving a spot to Epcot. I did my profile and to reserve the spot and when I clicked on the parked it asked for my ticket number. Once I did all that and pressed continued and looked at my account plan it isn’t showing that I did it

    Hi Christian!

    Welcome to planDisney! 

    I am so sorry to hear that you are having some technical difficulties with the Disney Park Pass system! When I tried making our first park pass reservations, I also had some difficulty, but I am happy to say all is now resolved. First, if you have not already done so, try logging out and logging back into your My Disney Experience Account. And, check the My Disney Experience Mobile App to see if your plans appear differently there.

    Second, if you have not tried yet, make that park pass reservation again and see if it appears in your My Disney Experience account. Double-check to make sure you are actually getting the confirmation page for that reservation. And double-check the Park Availability Calendar to be sure that the park you are selecting is actually available. 

    If your park pass reservation still is missing, call Website Support at 407-939-4357. In the past when we used FastPass+, I would make FastPass+ selections for all four of us but then later could not see everyone in My Disney Experience account. When I called Website Support, however, my plans were still there. I also canceled a park pass reservation one night and then changed my mind and tried to make that same park pass reservation again, but the system would not let me although the park availability calendar was still showing availability. I was able to contact Website Support and a Cast Member was able to assist me with making it again!

    Christian, I believe you are one of our true Resistance allies with the power of the Force behind you. Check the operational updates and arrange your planetary transport. Sending you lots of galactic support as you make those park pass reservations!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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