• On Sep 15, 2020
    Jacqueline from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Having issues with my lightsaber I built at Savis

    Bright suns, Jacqueline, and thanks for bringing your question to planDisney!

    It sounds like you’ve recently enjoyed a journey to a galaxy far, far away. I would love to help you get your lightsaber back up-and-running! I checked with a Cast Member, and they recommended you call Merchandise Guest Services at (800) 328-0327 between 8:00 AM and 6:00 PM Eastern to explain the issue you’re having with your lightsaber. The Cast Member you speak with should be able to guide you from there.

    My son built a legendary lightsaber at Savi’s Workshop – Handbuilt Lightsabers last year, and started having some issues a few weeks after he bought it. We did some investigating, and discovered he needed to change the batteries. In case this could be an issue you’re also dealing with, here are some instructions to help you change the batteries: Look for the cylindrical battery pack in the bottom of the chassis – it’s hidden by the pommel cap. You’ll see that the pommel cap is attached to the bottom of the hilt. So, you’ll need to remove the cap and the attachment holding the battery pack in place. Next, you’ll slide the pack out, replace the batteries, reinsert the pack and the attachment, and place the pommel cap back on the hilt. I'm crossing my fingers this may help you! If not, I hope Merchandise Guest Services will be able to solve your issue.

    For all the latest Star Wars news, don’t miss this dedicated page on the Disney Parks Blog. I can’t wait for my next trip to Batuu and to Walt Disney World Resort. I can taste the Blue Milk now!

    Please stop by with any additional questions you may have, Jacqueline… and may the Force be with you!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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