Family planning a trip
  • On Nov 2, 2019
    Greg from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We have been having issue ordering the upgraded Build-a-Band from the My Disney Experience. We tried for a trip in August but had to settle on the free bands, now we have a trip in January and again cannot get an order to complete typically getting a gene

    Hi Greg, 

    Welcome to the Disney Parks Moms Panel and thank you for asking us a question, my fellow Canadian!

    While I’m thrilled to see that Guests can now select premium MagicBands, on top of the complimentary solid-coloured bands for stays at a Disney Resort Hotel, it seems as though they’re still trying to clean up all of the mayhem that Stitch seems to have put into the system after the new MagicBand options were rolled out. If I understand your question correctly, I’m sorry to hear that you’re experiencing some issues related to your selections for your vacation this January. 

    Based on my experience, one of those issues is the fact that, in order to make your MagicBand selections, it seems as though you need to make sure that your site isn’t set to “Canada (English)” when you log in to My Disney Experience. The way that you change it is by clicking on the current option that you see displayed next to the search box, and then click on United States (English) as your option. You may need to do that in the MagicBand site itself, because your computer will likely automatically default to the Canadian version of the site if you’re using the Internet in Canada. 

    If that doesn’t work, I recommend changing browsers, especially if you’re using Google Chrome or going to “private” or “incognito” mode for your favourite browser. Finally, if none of these tips or tricks works, then please contact Walt Disney World Resort’s My Disney Experience help line for further assistance. They’ll be happy to help. 

    Please don’t hesitate to come back and see us if you have any other questions. 

    Have a Magical Day, 

    Lynne
thumbnail image for Lynne

Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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