Family on room verenda
  • On Aug 15, 2024
    Janet from Uk Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Having difficulty accessing shopping on the app. Not recognisng my details!

    Ahoy, Janet! 

    I’m sorry you’ve sailed into murky waters trying to book Onboard Gifts on the Disney Cruise Line Navigator app. Have you tried locating your reservation by entering your name instead of the reservation number? All you have to do is select your departure date, then enter your first and last name. Remember that orders need to be placed at least three days before your sail date, which means the clock is ticking. If you’re still having trouble, contacting Disney Cruise Line directly is the best way to go. They’ll be able to place the order for you.

    I love checking out the exclusive cruise merchandise in the onboard shops! I especially like to look for the itinerary-specific items. When I sailed from Barcelona last time, they had some great shirts, cups, and sweatshirts to mark the trip. Just remember, the shops have to stay closed while the ship is docked, but it's definitely worth the wait!

    If you're planning to do some shopping in Spain, be sure to stop by Guest Services and ask for a Port and Shopping Ashore Guide. This handy guide lists the recommended shopping locations for that Port of Call so that you won't miss out on any hidden gems. I hope you find a unique souvenir to remember your holiday, Janet. Thank you for stopping by planDisney!

    SEAS the adventure!
    Tracie
thumbnail image for Tracie

Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

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