Hello, Robert,
First of all, hope all is well and you get a chance to use your ticket, whether it’s on your originally scheduled date or another date.
There are two things that each Guest of the Disneyland Resort needs in order to visit the theme parks: valid theme park admission (either a
theme park ticket or a
Magic Key pass) and a
theme park reservation. The normal process for purchasing a park ticket online or in the
Disneyland mobile app includes the steps necessary to book the required park reservation as well.
If a park reservation is canceled or left unused, the park ticket associated with that reservation may still be valid to use on another date. The period of validity is described in the ticket purchase confirmation email. Standard park tickets are usually valid until all of the days of the ticket are used, until the indicated expiration date, or until the 13th day after the first day of use of a multi-day ticket, whichever comes first. Promotional tickets may have different periods of validity. For example, the tickets purchased under the current
California resident offer are valid until all three days are used or until September 28, 2023, whichever comes first.
If you are unable to keep an existing park reservation, you may visit the
My Theme Park Reservations page to cancel the reservation. Then, return to the
My Theme Park Reservations page to book another park reservation on a different date for which the ticket is still valid. If a ticket is partially used, be sure to find another date within the ticket’s period of validity to book an
available theme park reservation.
If a ticket is
wholly unused and it expires before you get a chance to use it at all, you will need to upgrade the ticket to a new ticket of equal or greater value before you can book a new park reservation to use the ticket. See a Cast Member at a main entrance ticket booth for more details about upgrading a park ticket. You may also learn more by calling the
Tickets phone line or using the Disneyland mobile app to chat with a Cast Member.
I’m wishing on a star that things will work out for you to use your Disneyland Resort theme park ticket, Robert. If you have any more questions, I hope you’ll visit us at planDisney again soon.
~Tony