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  • On Jan 19, 2022
    Crystal from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What happens if my magic key payment is late?

    Hi Crystal!

    Welcome to planDisney! Thank you so much for sending this great Disneyland Resort Magic Key question to us hEAR!

    You are a really smart plannEAR for asking this question before you arrive for your Disney Day and find that something just isn't right. I've actually had this happen before, and more than once. (So don't feel bad. If it can happen to a planDisney panelist it can happen to anyone!) Typically if your Magic Key balance can't draft from the credit/debit card that it's connected to (meaning the card you used to initially purchase your Magic Key) on the monthly date listed in your contract, you usually have a little bit of grace time to rectify the situation by either switching to a different card, using a gift card to make that month's payment, etc. so that you can still plan on enjoying your next Disney Day. You will have to either call or stop by the ticket booths in person to make this swap; adding a different card to your My Disneyland account won't do the trick.

    You can usually get a sense of what's going on by checking the Disneyland Mobile App from home; if your Key isn't showing up in your account or you get an error message when trying to look at or book future Park Pass Reservations, then it might be a good idea to check on your pass by calling the Magic Key Holders phone line at (714) 781-7277. Another option is to use the handy 'Chat' feature which you can find above the light blue rectangle on the right side of this 'Help with Tickets' link. My situation once was that my debit card tied to my then Legacy Annual Pass had become compromised and canceled, and somehow I missed that memo. Things were amiss when I showed up at the Parking Structure and my pass came up with an error code. If your Key is one that includes parking benefits, the Parking Cast Members can either wave you through if that happens, or they might charge you the full parking fee; if charged bring your receipt with you to the Ticket Booths when switching your payments and you'll be reimbursed.

    I hope that this helped to Hakuna Matata your Magic Key question, Crystal. Don't forget that February is Magic Key Celebration Month! And if you have any more Keyholder or Disneyland Resort questions, We're All Ears!

    ~Kristen
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Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I am a preschool mom and military wife who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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