Castaway Cay; Side View of Ship;
  • On Jun 28, 2025
    Kuei-chun from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What happens if we don't check in in advance online for Disney cruise, as the website is outdated and asked for the wrong visa documents? What time should we arrive at the port since we can't select an arrival time?

    Ahoy there, Kuei-Chun! Thank you for sailing by planDisney. I hate that you had issues when you tried to complete Online Check-In. You can contact Disney Cruise Line directly if you would like to check in before you head to the cruise terminal on embarkation day.

    If you do not complete Online Check-In, you must arrive at the cruise terminal no sooner than 90 minutes before the published all aboard time on embarkation day and no later than the published all aboard time. You will need to physically present all citizenship documentation for each Guest in your traveling party and the method of payment for your onboard account. Once the check-in process is complete, it's time to start your magical vacation!

    Don't forget to download or update the Disney Cruise Line Navigator app so you can connect to the DCL-GUEST wireless network once you are onboard. You will find your rotational dining schedule and the list of onboard activities in the app.

    Kuei-Chun, if you have any other questions before you sail away, sail back to planDisney.

    Bon Voyage!
    JoVonn
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Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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