Tiana and little girl at DLR
  • On Jun 1, 2023
    Wendy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What happens if you have to cancel a reservation and you miss the 2 week window for your multiple day passes?

    Hello, Wendy,

    I do hope you don’t have to cancel your visit to the Disneyland Resort. But life does occasionally get in the way, doesn’t it? Fortunately, there is some flexibility in many cases. Let’s review how things work with multi-day theme park tickets to the Disneyland Resort.

    First, it’s worth noting that unused Disneyland Resort theme park tickets are not specifically tied to any particular start date. As long as the tickets have not yet expired, you can cancel an associated theme park reservation and book another reservation within the period of validity for the tickets.

    Once a Guest starts using a Disneyland Resort theme park ticket, then the ticket does become tied to a start day, specifically the first day of use. A partially-used multi-day ticket will expire at the end of the 13th day after the first day of use or at the end of the ticket’s expiration date indicated by the ticket purchase confirmation, whichever expiration date is first. Unfortunately, any unused days or other entitlements associated with a partially-used park ticket that haven’t been used by the time it expires will be forfeited. Within that period of validity of a partially-used ticket, if a given park reservation needs to be canceled, another reservation must be made within the same period of validity in order to make use of that unused day.

    If a ticket is wholly unused, there is even more flexibility. Reservations for an unused ticket can be booked, canceled, and rebooked as much as needed up until the ticket’s final expiration date. If the expiration date should pass and the ticket remains wholly unused, the value of the ticket is retained. In that case, the ticket can be upgraded to a new park ticket of equal or greater value. To upgrade an unused ticket, reach out to a Cast Member with the Tickets phone line or visit a main entrance ticket booth.

    I’m wishing on a star that you get the chance to make the most of your Disneyland Resort park tickets, Wendy. If you have any more questions, please don’t hesitate to visit us again at planDisney.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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