MagicBand+ and Smart Phone
  • On Jun 19, 2023
    Casey from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. Half of my reservations are showing on my app & the other half on the website. I try entering confirmation numbers & it says it’s already linked to another account, which is also in my name. How do I sync them?Thanks!

    Hello, Casey! Thanks for bringing your question to planDisney!

    How exciting that you'll be celebrating summer at the Walt Disney World Resort. I'll be soaking up the sun in the Most Magical Place on Earth later in July as well. If you're a thrill seeker, don't miss the latest addition to Magic Kingdom Park: TRON Lightcycle / Run

    Now, since TRON Lightcycle/ Run is only available through a Virtual Queue or purchase of an Individual Lightning Lane, we'll need to make sure your account is sorted out if you want to enter the grid, so let's dive into your question. Casey, I experienced a similar issue a few years back when I had two email addresses associated with one My Disney Experience account. In your case, I recommend calling the Website Support line and speaking to a Cast Member. When I did this, the Cast Member I spoke to was able to untangle my accounts and merge everything together. Make sure to have any and all confirmation numbers handy when you call.

    I'll be wishing on a star that your phone call is quick, easy, and seamlessly solves your account concern. If you have any additional questions, please don't hesitate to come on back to planDisney. 

    Have a pixie-dusted visit!
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Meet the Panelist: Lauren, Pennsylvania

Greetings from central Pennsylvania! Hi, I’m Lauren and I can’t wait to answer all of your Walt Disney World Resort and Disney Vacation Club questions. My husband and I became Disney Vacation Club Members because we love visiting the Disney Parks and with hectic day-to-day schedules, wanted to prioritize time away for our family. The options at the Walt Disney World Resort make each trip unique and I am excited to help other families build vacations with those unforgettable moments.

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