Family with balloons at Grand Floridian
  • On Mar 24, 2022
    Kyle from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 guests that are linked in our account. I've invited my wife and she is able to view and make reservations. However, she can't include my son in in the reservations and we want her to be able to.

    Welcome to planDisney, Kyle!

    I'll admit, I'm a little jealous that you'll be escaping for some fun in the sun at Walt Disney World Resort.  Spring has definitely not sprung for us here in Illinois yet!

    I'm sorry to hear you are having trouble with your My Disney Experience accounts.  It sounds like you may need to adjust your sharing settings in Family & Friends.  In the My Disney Experience mobile app, use the menu in the lower right corner of the home screen, scroll to "My Profile", and then select "Family & Friends List" at the top.  Scroll to the bottom of the page and select "Yes, share my Family & Friends list".  To do this on the My Disney Experience website, use the My Disney Experience drop-down menu on the top right to select "My Family & Friends".  Next to your name, there should be a notation indicating if your list is shared or private.  If you need to adjust the setting, select the blue "Update" link on the right.

    Now your wife should be able to scroll to the bottom of her Family & Friends list and select "Add a Guest" and "Find through my connected Guests".  If your son is not listed, it may be time to give the My Disney Experience tech team a call at (407) 939-4357.  A friendly Cast Member will be able to look up your account and help you sort everything out.  I know phone hold times have been long lately, so I suggest trying to call first thing in the morning when the phone lines open at 7:00 am ET.  You might also try the chat feature at the top of the Help Center page.

    Kyle, I hope you are able to get your account resolved and are soon on your way to enjoying all the magic of the 50th Anniversary celebration.  Please let us know if you have any additional questions.  Enjoy your visit!

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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