Cinderella Castle 50th Night
  • On May 8, 2022
    Greg from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Guest can’t add or see a child managed by someone else. Very frustrating

    Hi Greg, welcome to planDisney!

    You'll be arriving at Walt Disney World Resort tomorrow! During those moments of frustration that we've all experienced, keep your eyes on the prize: magical memories of time spent with friends and family experiencing thrilling attractions and calmer moments of quality time spent sharing a meal or Mickey-shaped snack. Now let's work on getting you connected with your entire party!

    I was in your shoes just a few months ago, trying desperately to view the My Disney Experience profile of someone managed by another person without having to make a phone call. Here are the steps that worked for me in the My Disney Experience mobile app:

    1. Make sure you are connected as Family and Friends with the person who manages the child's profile.
    2. Make sure the person that manages the minor's profile is sharing their Family and Friends list. To do this in the app, they need to scroll to the bottom of their Family and Friends list (three small lines at the bottom right of the home screen --> scroll down and click "My Profile" --> "Family and Friends List" tab) and click "Yes, share my Family and Friends list."
    3. Back in your account, access your Family and Friends list and click "Add a Guest." "Find through my connected Guests" should be selected by default and the name of any Guests managed by a member of your Family and Friends list with a shared list should appear.
    4. In my experience, I needed to restart the app in order for the names to appear. It would be a good idea for the managing party to restart their app, as well.

    If the above steps still do not allow you to connect with the child, stop by a Guest Relations window located outside one of the theme park entrances for assistance as I don't want you to spend any of your final packing hours on the phone. Speaking of packing, don't forget your poncho, sunscreen, and a portable charger. 

    I really appreciate you reaching out to planDisney with your concern, Greg. We're hEAR for you before, during, and after your vacation. Hope to see ya real soon!

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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