• On Nov 12, 2021
    Greg from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My group reservation is linked with 5 families. When I try to link it to my app it shows up as another member of my party but not mine. Or it says its under my husband's account, which he doesn't have one.

    Hi Greg,

    Welcome to planDisney! 

    I am delighted to see you stopping by with a great question! I had a similar issue with my husband's account. He did not realize he had an account. I believe it had something to do with an old ESPN account that he had. To correct the problem, I did have to enlist the help of a Cast Member, so I had to contact them by phone. Wait times can be long, so I recommend that you specifically ask for someone in Website Support. Even if your problem is different, they should be able to help!

    Although there was a way to correct the problem online, the Cast Member saw that we had several reservations and said that it was better for her to make the changes to be sure all of our reservations (including our Disney Park Pass system reservations) stayed in-tact! I was happy to wait patiently while she worked some magic.

    Looking at your arrival date, I do hope you have some advanced dining reservations! If not, it's not too late. You may have to break that large group into smaller dining groups, but you could still possibly secure some reservations. Also review your options for Mobile Food & Beverage Ordering. When in the parks, I recommend that you check the arrival time windows at least an hour before you want to eat if using Mobile Food & Beverage Ordering. Given the crowds at the time of year you are traveling, order times may be delayed so just plan accordingly and check well before your crew needs to eat.

    Greg, I am so excited that you all will be there to experience The Holidays at Walt Disney World Resort! It is my family's favorite time of year to visit. Sending you a touch of pixie dust for patience as you contact Website Support and prepare to visit with such a large group!

    Magic and memories,
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.