• On May 17, 2017
    Billie from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, I have ground transfers to a hotel and then from the hotel to the port. How does that work? Will there be someone waiting, do I need to call someone? How will I ensure that I get to the port in time for my reserved check in time?

    Welcome aboard, Billie! Congratulations on your cruise with Disney!

    You mentioned ground transfers to a hotel, however you didn't mention which ship, port, or itinerary you'll be enjoying on this cruise. So, I'll try to give you details about how it works in each location. If you're staying at the Walt Disney World Resort before you set sail out of Port Canaveral and utilizing Disney Cruise Line Ground Transfers, it's super easy! You'll take Disney's Magical Express from the Orlando airport (no charge!) to your Disney resort. The night before you set sail, you'll receive a notice in your resort room letting you know what time your Disney Cruise Line Ground Transfer will be the next morning, and instructing you to have any checked luggage ready to send ahead to the ship by 8:00 a.m. That will be picked up from your resort room, and you'll just keep a day bag to enjoy the morning at the resort and then off to the port you will go!

    If you are sailing out of a port other than Port Canaveral, and have made reservations through Disney Cruise Line for one of their partner resorts and transfers in that city for the night prior, it's pretty easy too! There should be a Disney Cruise Line representative at the baggage claim area of the airport with a sign and a clipboard to check you off the list and point you to your transportation. Once at your resort, you'll get notice as you check in about what time you'll be departing the next morning and information about checked luggage too. If you have more specific questions, please call the agents at Disney Cruise Line at (800) 951-3532 with your reservation number. I'm sorry I didn't have more specifics about your cruise to be able to give you more details, but I hope that helps, Billie!

    Have a magical cruise!
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Meet the Panelist: Marcy, Ohio

Welcome aboard! I'm the mom of two tween/teen Castaway Clubbers who would live on any of the Disney ships if they could. I would love to help your family discover the magic that awaits you on the open seas with Disney Cruise Line. Learn More About Marcy

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