Cinderella Castle Detail
  • On Jul 23, 2024
    Robert from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Greetings. We are a party of 3 an annual passholders. Unfortunately, one of our party members no longer lives with us and will not be attending the parks anymore. Is there anyway that we can cancel just that one pass?

    Hi Robert! 

    Thanks for stopping by planDisney with your question - I'm happy to help.

    I’m so glad that you’ve been enjoying the magic of being Annual Passholders at Walt Disney World! I’ve been a Passholder for a while, and I love having the freedom to visit the Walt Disney World's four amazing theme parks numerous times throughout the year. The special perks and discounts that come with being a Passholder make it worthwhile for a frequent guest like myself.

    I’m so sorry to hear that one of your party of three will no longer be able to enjoy visiting the theme parks with you. Unfortunately, According to the Walt Disney World Resort Annual Pass Terms and Conditions, Annual Passes, once purchased, are nonrefundable and nontransferable. If you've been making monthly payments for a Florida Resident pass, those cannot be canceled and the installment agreement must continue until your pass is paid in full.

    While Annual Passes are nonrefundable once purchased, you are welcome to reach out to Disney's Annual Passholder support team for assistance. They can provide guidance on any possible options or answer any questions you may have.
     
    If you're already at the park or nearby, visiting Guest Relations can be helpful. They are located at the entrance of each park and at Disney Springs. The Cast Members there can provide in-person assistance and answer any questions you have.

    Thanks again for visiting planDisney!
    Diane W. 
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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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