Family on Beach at Castaway Cay
  • On Jul 29, 2022
    Ruben from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Greetings! looking for specific details regarding my past sailings with Disney. I used to be able to see which staterooms I have stayed in and what type of cruise it was, ie. Eastern/Western Carribbean, etc. Please advise if information is still available

    Ahoy there, Ruben! Welcome aboard planDisney! I'm so glad you pulled alongside to ask your question! I'm especially glad you've asked here and not sent it via carrier pigeon - the seagulls around here have started to get quite territorial...

    You're absolutely right that our past cruise information used to be available on the Castaway Club page of the Disney Cruise Line website. I'd expect nothing less from a fellow Castaway! What you may or may not be aware of is the recent system upgrade that was done earlier this year that has temporarily removed previous cruise information from the page.

    When we last checked about the status of the upgrade with the crew members, the final phases of implementation were still underway. Unfortunately, that was some time ago, and our specific Castaway Club previous cruise information won't be available to check online until further notice. But every patch of rough seas opens up to calmer waters eventually, right? If you need your past cruise information, it is still on file and can be reviewed by calling a crew member directly!

    I wish I had better news, Ruben, but as the tides rise and fall, hopefully, our Castaway Club information will wash ashore soon! Thank you so much for your question, and if any others bubble to the surface as you're planning, please send me another message here at planDisney. 

    Fair winds and following seas, 

    Andrew
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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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