• On Oct 11, 2021
    Donna from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    With gratitude... I recently read that you can now share Cast Compliments directly on the My Disney Experience Mobile App. During our stay last week, we encountered the MOST magical Cast Member. Might you guide me to find where to send that muchas gracias?

    Hi Donna! I love that you are interested in thanking a Cast Member for exceptional service! I wish this feature had been around for so many years! There are countless Cast Members who deserve appreciation for the great work that they do to make a Guest’s vacation a magical experience!

    The easiest way to access the “Cast Compliment” feature is to use your My Disney Experience app! Open your app and tap the magnifying glass at the bottom of your screen. Enter a search for “Cast Compliment.” The next screen to appear will allow you to enter your “thank you” information! Had this feature been present a few months ago, I would have sent my "thanks" to Clint from the California Grill! I was visiting with two of my planDisney friends! Clint made us feel right at home and provided exceptional service!

    Donna, thanks for thinking of the Cast Members at the Walt Disney World Resort! They truly are the magic that can make for a wonderful experience for every Guest!

    Hakuna Matata!  Jonathan
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Meet the Panelist: Jonathan, Pennsylvania

Hi, everyone!  My name is Jonathan.  I am a Disney-adoring husband, dad of three sons, and elementary school principal from Pennsylvania.  If you're visiting planDisney with questions about the Most Magical Place on Earth, then Hakuna Matata because you've come to the right group of people!  I'm happy to use my past Disney-travel experiences and knowledge to help you enjoy every moment of your vacation to the Walt Disney World Resort! Learn More About Jonathan

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