Minnie and Mickey Celebrate Disney 100; Epcot
  • On Oct 19, 2023
    Sherry from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Grandson lost his magic band at Epcot. Customer service gave him a card to use and deactivated lost card. Do we use card for our remaining two days or have to purchase a new one

    Hi Sherry, welcome to planDisney!

    I'm sorry to hear your grandson's MagicBand got lost in the magic at EPCOT recently. Perhaps it wanted to explore Journey of Water, Inspired by Moana just a little bit longer. Or maybe it's hanging out with the Phoenicians on Spaceship Earth. You were smart to visit Guest Relations and I'm glad to hear they gave him an admission card. That admission card is now linked to your grandson's My Disney Experience account profile and can be used for the remaining two days of your vacation as well as any future Walt Disney World Resort vacations. 

    If you're looking for a way to increase your grandson's independence while using his admission card, badge holders and lanyards can be found in select retail locations throughout the theme parks and resorts.

    Methods of entry (MagicBand, MagicBand+, Disney MagicMobile pass, or admission card) can be used interchangeably on Walt Disney World Resort vacations. If your grandson's MagicBand turns up, you can reactivate it and use it as another option for tapping into theme park entry and at Lightning Lane entrances. 

    Enjoy making magic with your grandson these next few days, Sherry. He may have lost his MagicBand, but he'll never lose the magical memories he makes with you!

    Choose magic,
    Jennifer

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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