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  • On Jul 1, 2019
    Deborah from MD Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    If my grandson is autistic and we have to go to Guest Relations to get the special needs access, is there a limit on how many in our group can have this access so that all of us can do the same ride at the same time?

    Hi, Deborah!  Thanks for bringing your question to the Disney Parks Moms Panel.

    One of the reasons that my family returns to the Walt Disney World Resort yEAR after yEAR is that they truly make the magical accessible for everyone.  My son has autism, and utilizing Disability Access Service during our visits to the Walt Disney World Resort has been a great way for us to keep our stress levels low and our fun levels high.

    Disability Access Service is meant for guests whose disability prevents them from waiting in a traditional queue environment.  In order to set up Disability Access Service for your grandson, you will need to speak to a Cast Member at Guest Relations when you first arrive at one of the Walt Disney World theme parks.  Be sure to bring your entire travel party with you when you visit Guest Relations.  If your grandson will be using Disability Access Service, all the members of your party must scan their MagicBands or admission cards to be connected to his account. This will allow everyone to experience attractions while utilizing the Disability Access Service system.

    In the description of Disability Access Service on the Walt Disney World website, there really is no specific limit mentioned as to the number of guests that may be associated with an individual's Disability Access Service party.  I have traveled with a group of eight extended family members, and we were all able to experience attractions together using Disability Access Service for my son.  While you may not be able to assign a huge touring group to one Disability Access Service party, in my experience, an extended family group is fine.  If you want to inquire about the specific number of guests in your group, I would recommend contacting Walt Disney World Resort's Services for Disabilities.  Their phone number and email address are provided in the link.

    If you would like additional information on visiting the Walt Disney World Resort with someone on the autism spectrum, this guide for guests with cognitive disabilities is a wonderful resource.  I hope you and your family create many magical memories on your Walt Disney World Resort vacation!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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