large family coming out of Cinderella Castle
  • On Mar 10, 2023
    Susan from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Grandma bought tickets for the 3 grandkids and herself. Parents bought theors separately. My son has Cognitive disabilities. How do I do the virtual appointment when I do not have the tickets for the kids and am not the one that manages their ticket?

    Hi Susan, 

    I’m so glad you brought your question to us here at planDisney.  How exciting that you will be arriving to Walt Disney World Resort in just a few days for your vacation! Our family had so many magical moments traveling with extended family, and I know you will, too.  

    So, let’s get things started. First, if Grandma hasn’t already assigned the tickets to your children in her My Disney Experience Account, you can easily assign them to your account. You will simply go to My Disney Experience on the website and select “My Plans.” Once there, scroll down to “My Plans, Reservations and Tickets” and select “Tickets, Passes & Memory Maker” and select “Link Reservations and Purchases.” Finally, from there you will select “Tickets” and enter the ticket number Grandma received in her ticket confirmation email and assign the ticket to your son.\

    Now, if Grandma created a profile for your son in her account, you would need to make sure that she and your son are a part of your Family & Friends in My Disney Experience.  Once again, go to the website and select “My Plans” and then “My Family & Friends.” From there, select “Add a Guest” and follow the prompts to add Grandma to your list. Grandma will have to give you access to your son’s plans. This can be accomplished through the “Family & Friends” page, choosing “Add a Guest” and then “Find through Connected Guests” and follow the prompts.  If you are staying at a Walt Disney World Resort Hotel, the simplest way to connect is to have your reservation number for your trip listed in everyone’s profile. This will automatically link your plans with every member in the party.

    Your next stop will be the Registering for Disability Access Service page on the website, which you can do up to 2 days prior to your visit. I encourage you to read the information as you scroll down the page to find “Ready to Chat with a Cast Member?” You will need to read and agree to the Terms and Conditions by selecting the blue Terms and Conditions button. Once you have completed that step, you will return to the previous page and see that the “Request Live Video Chat” button will now be blue. Just click there and you will enter the queue for a live video chat with a Cast Member.

    Susan, did you know that Walt Disney World has Services for Guests with Cognitive Disabilities, including helpful informational guides with Attraction Details, knowing what to expect on your vacation, as well as information about break areas and companion restrooms and more?

    I hope this information is helpful, Susan. Please let us know if you have other planning questions. We are here to help. I trust your vacation will be filled with pixie-dusted moments!

    Remember, you are the magic,
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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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