Preschooler on Carousel
  • On Apr 26, 2022
    Duquesa from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My granddaughter has a medical condition where she can not stand in the sun in line for a long period of time. Her doctor has provide a note in regards to her condition. What is the process for this? We will arrived to the park on May 7th 2022.

    Hi Duquesa,

    Welcome to planDisney and thank you for your question!

    The Walt Disney World Resort understands the need and is very accommodating, so they've provided a service called the Disability Access Service (DAS) which helps those who might have difficulty tolerating longer wait times. They want to make this vacation as enjoyable as possible! 

    To start the DAS process, you’ll want to pre-register with the guest in advance of your Theme Park visit. Since your visit is soon, you fall in the 30 day window so you can log on to schedule your “Pre-Arrival Live Video Chat” between 7:00 a.m. – 10:00 p.m. Eastern Time. After registering on the call, you’ll be able to work with a Cast Member to secure up to two one-hour return windows through DAS Advance Planning. Have questions about the process, check out the FAQs on this page!

    While you’re waiting for your call, make sure to double check that your “Friends and Family List” is up to date with your entire party in the My Disney Experience mobile app (inclusive of the guest in need of the service). You’ll also want to make sure everyone has valid Theme Park admission as well as Disney Park Pass reservations.

    If you aren’t able to do a video chat, with the guest, in advance, no biggie, you can also register on-site at Guest Relations. If you end up going with the Guest Relations option on-site, you’ll want to do it in the beginning of your trip so you can utilize the Service for the days after your registration.

    I hope this “Bit By Bryanna” is helpful as you prepare for the World’s Most Magical Celebration. If you have any other last minute planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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