Cinderella Castle 50th Night
  • On Jul 24, 2022
    Kristine from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have gotten a DAS pass for the past couple of years due to a medical condition but I tried the preregistration option and was denied by the cast member. Is there a way to appeal it? Am I able to ask again at guest services?

    Hey there, Kristine!

    Welcome to planDisney, friend! I am so very glad that you stopped by with your question. I hope that you are getting excited about your visit to The Most Magical Place on Earth as you count down the days until the adventure begins. Let's talk about the Disability Access Service and other resources available to make your trip memorable and magical. 

    The Disability Access Service or DAS is designed to offer Guests that have difficulty tolerating extended waits in a traditional queue an alternative. Guests that qualify for this service will schedule return times for select experiences and attractions, rather than waiting in the standby line. During the pre-registration process, a Cast Member will ask Guests questions about how this service will help the Guest during their visit and determine eligibility for the service. While there is not an appeal process for this service, you can absolutely speak with a Cast Member about the Disability Access Service at a Guest Relations location after you arrive. A Guest Relation Cast Member will be able to go over the variety of services offered for Guests with disabilities, including services for mobility disabilities, designated break areas, and on-site health care services

    If you would like more information about the various services offered before your arrival at Walt Disney World Resort you can reach out to Disability Services via phone or email at to receive additional assistance. You will also find printable Guides for Guests with Disabilities for each of the four theme parks available on the Walt Disney World website. 

    We'll see ya real soon!
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Meet the Panelist: Tammy, Illinois

Hey Everyone! I'm Tammy. My Ohana and I live in the Northwest suburbs of Chicago. I am a preschool teacher and I also coordinate events for youth and families. I have been visiting Walt Disney World Resort since I was a teenager. I'm always looking for a new adventure to explore or an amazing snack to try. I love to share my tips and experiences because I want to help make all trips as memorable and magic as my travels have been.  Learn More About Tammy

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