• On Jul 14, 2020
    Amanda from Australia Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good morning I have just tried to purchase a few things from the Disney shop online. I have had things mailed to Australia before but it now says Disney World won't ship to Australia. Is there any other options? Kindest regards Amanda

    Hi Amanda!

    Waving to you from across the ocean! Welcome back to the Disney Parks Moms Panel!

    First things first, let's celebrate that you have found a few magical items to order. As we wait for our next trip to the Walt Disney World Resort, we have also found some happiness in the occasional magical delivery. When I checked the shopDisney website, Australia is still listed as an option for international shipping although delivery is not available to the Heard & McDonald Islands. Please review the additional updates on international shipping, note that shipments may be delayed and check the shipping rates as you explore your options.

    I did reach out to our team at shopDisney and the representative with whom I spoke said that some items may not be available to ship to Australia. She advised to check the individual items and look for the estimated delivery times. Currently, if the item says that the estimated shipping time is one week, then the item is being shipped from Disney directly and can be shipped to Australia. If the shipping estimate is two to three weeks, then the item is being shipped from a vendor and cannot be shipped to Australia. If one item in your cart has the longer estimated shipping time, then that will prevent you from placing the entire order. So, check each of your items. Once you remove the item(s) with the longer estimated shipping times, you should be able to place the remainder of your order.

    Amanda, I know this may be disappointing, but at least now we know! And, it means that there may be another item you could order instead and have shipped. I am just happy that magic is still being delivered! Right now, we all need a little pixie dust.

    In the meantime, happy shopping!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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