Teens Taking Selfie with Donald Duck; in front of the castle during the day; front of bridge
  • On Aug 19, 2023
    Edgar from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    good morning! we went to Disneyland in November but I cannot remember if I had downloaded our pictures that were taken on the genie plus account. who might be able to help with this? are they lost forever? thanks!!

    Hey, Edgar! Welcome to planDisney!

    In the words of the legendary Sherman Brothers, "Making memories, making memories, taking pictures is making memories/Catching little pieces of time/Making them yours (and making them mine)." In my personal experience, Disney PhotoPass is a brilliant way to sprinkle some extra pixie dust on those memories. They're always a nice supplement to the photos I take with my own camera.

    I'm sorry to hear that you can't find your Disney PhotoPass pictures from last November Edgar. Usually, you can access your PhotoPass pictures by opening up the app and tapping on "Photos." You can then download them to your device. However, any photos in your account would have expired 45 days from the date the photo was taken. Unfortunately, the current system is not capable of storing photos permanently. I wish I had better news for you, Edgar. I'll be wishing upon a star that someone in your party stumbles upon those pictures as they scroll through their phone.

    Next time you visit Disneyland Resort, make sure you download those photos as soon as your vacation comes to an end. If you'd prefer a longer download window, there's an option to purchase a one-time 15-day extension for Disney PhotoPass photos. Simply visit the Disney PhotoPass Products page and select "Expiration Extension."

    I hope that's clarifying and helpful, Edgar. Thanks for stopping by planDisney.

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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

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