Hi Nicola!
Welcome to planDisney.
It's always a pleasure to assist my fellow guests from the UK so thank you for sending me your question.
The requirements have changed, and now every guest who wishes to register for DAS (Disability Access Service) must have a video call with the DAS team up to 30 days in advance of their visit. For guests from the UK, this video chat cannot be done from the UK so can only take place once you arrive in the United States. Once you are there, please search for DAS on the US website (www.disneyworld.disney.go.com). You'll need to scroll down the page to find the link for a video chat "
Speak With a Cast Member". This link should work once you are at Walt Disney World:
https://disneyworld.disney.go.com/guest-services/disability-access-service/You can make the video call from your hotel, from a private space, or if you prefer, you can visit any Guest Relations at the parks where they'll provide help with linking to the video chat. You can do this on the first day of your visit, or on any day that suits you, in order to get everything organised for your stay.
I hope this explains what you need to do, but please come back and visit us again if you have any further questions. We will be very happy to help you plan your magical holiday to Walt Disney World. Remember to keep your eye on the
Disney Parks Blog for all the latest official news about events that may be happening during your stay.
Sue