Mom And Daughter Laughing together on Hammock at beach
  • On Dec 29, 2015
    Laryssa from OK Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good afternoon, I'm a little confused as to when we should receive our cruise documents. I read between 30-45 days before your cruise, however some older post said 2 weeks. When should I receive my documents and if I don't should I contact DCL?

    Ahoy, Laryssa!

    Thanks for cruising by with your question!

    In my experience, I've usually received my cruise documents two to three weeks before each sailing. You'll receive a booklet from Disney Cruise Line that contains all the forms you'll need to sign and present when you check in. You'll also receive luggage tags for your bags. It's always so exciting to get our cruise packet - it makes it real that we're about to embark on our magical vacation with Captain Mickey!

    If, two weeks out, you still haven't received your cruise documents, you can always call Disney Cruise Line at 1-800-951-3532 to let them know. No worries - you'll have already filled out most forms online when you complete your Online Check-In. If your sail date arrives, and you haven't received your packet, all you'll need is your reservation number and a photo I.D. at the port. As far as luggage, you would just need to let the luggage porters know your stateroom number for them to get your bags to you on the ship.

    I hope this helps ease your mind about your upcoming cruise! Please let us know if you have any more questions before you set sail.

    Have a magical day! - Diane W.
thumbnail image for Diane

Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.