Epcot Spaceship Earth
  • On Feb 22, 2022
    Stephanie from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello good evening. I ordered my magic bands about a month or so ago and they were shipped to my old address and then returned to you guys. Is there any to have them sent to my new address?

    Hi there, Stephanie! Welcome to planDisney!

    I'm sorry to hear you've hit a bump in the planning road with your MagicBand order! Luckily, your Walt Disney World Resort vacation is still quite a few months away, so time is on our side to get this sorted out!

    First, I would recommend updating your address if you have not yet done so. This way, we can avoid any future shipping mishaps. To do this, open your My Disney Experience App and click the menu button in the bottom right corner. Scroll down and select "My Profile," followed by "Account Settings." Toward the bottom of this page, you'll see the current shipping and billing addresses you have on file. You can click the "Edit" button to the right of either address to make any changes.

    Once this is taken care of, you'll want to check your email or your bank statements to see if you were refunded for your initial MagicBand order before the package was rerouted. Next, you're going to want to reach out to a Walt Disney World Cast Member directly by calling the number for My Disney Experience and MagicBands. If you've not been refunded for your original order, the friendly Cast Member on the other end of the phone can use all of their pixie dust to reroute your MagicBand shipment to the correct address. If you've already been refunded, they can update your account and guide you through placing a new order for this special Mouseketool!

    Stephanie, I see that your stay is coming up in the fall when many exciting things are taking place at the Most Magical Place on Earth. I personally can't wait for the out-of-this-world attraction coming to EPCOTGuardians of the Galaxy: Cosmic Rewind is a one-of-a-kind rollercoaster set to make its debut this summer! If all goes according to plan, you may take off on an intergalactic adventure by your November vacation! I'll keep my ears crossed! Follow Disney Parks Blog for the most up-to-date information on this attraction and the other magic coming to the Walt Disney World Resort.

    Until next time,

    Ashley
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Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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