Family with Mickey and Minnie
  • On Jun 4, 2022
    Holly from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good afternoon, We have our Disney tickets, reservations and genie add on for June 23-26. Unfortunately one of our family members now has Covid and another with influenza. We may not be able to travel. What is the refund/ cancellation policy for genie?

    Hi Holly, and welcome to planDisney!

    I am sorry to hear about your upcoming trip to Disneyland Resort needing to be rescheduled. I had a large family trip scheduled for a couple of weeks ago and we had to reschedule for similar reasons.

    But that brings me to the potentially good news -- you will still be able to use your theme park tickets for a later date through the ticket's expiration date, which is often a year or more after the ticket was purchased. I recommend double-checking your ticket’s expiration date and rearranging your plans for a time before then.

    As for your Genie+ add-on, Genie+ is non-refundable, but the add-on is tied to your ticket, not a specific date. You will still be able to use Genie+ with your current tickets.

    When you are able to reschedule your trip, do not forget that Genie+ comes with unlimited Disney PhotoPass downloads. I think that is a perfect excuse to get your entire party to agree to wear matching t-shirts!

    Best of luck with rearranging your Disney vacation plans. And if you need help with anything else, I hope you come back to planDisney. We would be happy to help!

    Happy planning,
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Meet the Panelist: Lola, California

To all who come to planDisney, welcome! I'm Lola, a Disney-obsessed mom of one from sunny California. Having grown up just a short drive from Sleeping Beauty Castle, Disneyland Resort quickly became my home-away-from-home. My favorite thing about Disneyland Resort is that it is the perfect playground for people of ALL ages. I am honored to help you, your family and your friends plan a magical experience at Disneyland Resort! Learn More About Lola

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